Policies & Procedures

Cancelation policy

24 hours notice is required for all cancelations, failure to give this notice will result in a 50% charge of the treatments booked.

Late arrival

For late arrivals the time will have to be reduced accordingly and you will still be required to pay in full for the treatment, if the client is more than 10-15 mintues late the treatment may have to be rescheduled this will result in a 50% charge of the treatments booked.

Confirmation

We will text/email 24hours before your appointment with a reminder, if we are unable to reach you it is your responsibility to remember your appointment date and time to avoid lateness and cancelation fees.

Refunds

We take pride in the treatments we perform at Ruths Retreat and want clients to be 100% happy with the treatment they receive, however rufunds will not be given on salon services. If you are unsatisfied with the treatments performed we will make every effort to ensure your satisfaction. Should you have any concerns please contact us straight away so we can address this in a timely fashion. Salon method will gladly make any adjustments to your treatment at no cost.